（人力资源管理的幻数）THE MAGIC NUMBERS FOR HUMAN RESOURCE MANAGEMENT azw3 极速 下载 snb txt pdf pdb 夸克云

HR measurement has grown in importance as organizations seek to quantify the return on their investments on people programs. With the art and science of HR measurement growing in complexity over the years，Magic Numbers for HR Management drives home the importance of starting with a proper foundation.

To fully appreciate the art of using HR numbers，a manager will do well to begin with a basic grasp of common benchmarks. Which numbers to use and how to use them appropriately depends on the unique context of an organization’s culture. Applied in a manner that supports an organization’s business strategy，HR measurement can be a potent tool to help people managers understand what drives their workforce.

Magic Numbers for HR Management is a no-frills，down-to-earth navigator for those wanting a simple framework to implement HR benchmarking. This book lays down step-by-step formulas on how to use the metrics，followed by explanations on how corporations can use each metric to gain advantage in their people management issues. Students and practitioners with little practical experience of the array of HR metrics will find this book a highly valuable introduction to the world of HR measurement.

Magic Numbers for HR Management provides the firs roadmap to explore the multiple levels of HR information an organization contains. It will also be a handy reference in every HR department and on every manager’s desk.

Acknowledgements

Glossary

Introduction

Part　One:　Magic　Numbers　for　Productivity and　Efficiency

　1 absenteeism　rate　by　job　category and　job　performance

　2 accident　costs

　3 average　time　for　dispute　resolution

　4　Cost　per　hire

　5　Finance　staff as a percentage　of　total　staff

　6　Overtime　hours

　7　The　HR　budget as a percentage　of　sales

　8　HR　staff as a percentage　of　total　staff

　9　IT　staff as a percentage　of　total　staff

　10　Marketing　staff as a percentage　of　total　staff

　11　Payroll　staff as a percentage　of　total　staff

　12　Percentage　of　employees　making　suggestions

　13　Process-cycle　time

　14　Profit　per　employee

　15　Response　time　per　request　for　information

　16　Sick-leave　rate

　17　Sick　days　per　full-time　equivalent　employee　per　year

　18　The　cost　of　medical　disbursement　by　category　of ailment

　19　Time　taken　to　fill a job　vacancy

Part　Two:　Magic　Numbers　for　Staffing and　Learning

　20　Staff-turnover　cost　by　recruitment　source

　21　Employee-engagement　index

　22　Involuntary　staff-turnover　rate

　23　Turnover　rate　by　job　category and　job　performance

　24　Voluntary　staff-turnover　rate

　25　Competency-development　expense　per　employee

　26　Training　hours　per　employee

　27　Cost　per　trainee　hour

　28　Percentage　of　employees　trained,　by　category

Part　Three:　Magic　Numbers　for　Talent and　Reward

　29　Internal-hire　probability

　30　Retention　rate　of　key　employees

　31　Range　(distribution)　of　performance-appraisal　ratings

　32　Job　evaluation

　33　Firm　salary/competitor　salary　ratio

　34　Incentive　compensation　differential

　35　The　Black-Scholes　method　of　calculating　stock-option　values

　36　Total　compensation　expense　per　employee

Conclusion

Appendix　1

Appendix　2

Index

Hugh Bucknall，Hugh is a Worldwide Partner of Mercer Human Resource Consutting and the Asia Pacific leader for Mercer’s Human Capita[ Advisory Services business.In his current rote，he sets the strategic direction for the business in Asia Pacific and pro

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This book simply outlines a range of the key measures that any HR , financial or business manager can use to address this situation in a more business like manner. For each definition, there is not only a description of the measure but also why it has vital significance to managing business better. It is written as a basic text book in easy to read language but with a powerful underlying message HR managers must measure the main features of HR in order to get their voice heard at the executive table and make demonstrable impact on business operations.